If mats are extensive and there is skin irritation, what action is recommended?

Refer to a veterinarian.

When mats are extensive and the skin is irritated, a vet should evaluate the animal. The combination of heavy matting and irritated skin often means there’s a medical issue—such as dermatitis, infection, or another skin condition—that needs diagnosis and treatment before safe grooming can occur. Trying to groom through irritation can cause pain, cuts, or further damage, and shaving the area on irritated skin may worsen the injury or miss underlying problems. A veterinarian can determine the appropriate treatment and guide a safe grooming plan, including whether special precautions, medications, or anesthesia are needed. Referring to a veterinarian addresses the medical issue first, which is the responsible and safest choice.

Continue grooming with extra care.

Shave the area completely.

Ignore and proceed.

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